At Brilite Jewellery, we want to ensure you have a delightful shopping experience. If you are not completely satisfied, our return policy is designed to assist you.

Single Return Policy:- Return is allowed only once per order.

Return Window:- Returns and exchanges are accepted within 3 days from the date of delivery.

Packaging:- Must include the original invoice, packaging materials, and tags.

Processing Time:- Please allow 1-3 days for the returned product(s) to reach us and be processed.
Exchange Time:-  Damaged/Defective products exchange / replacement will be delivered in 7-10 Working days 

Product Condition:- Items should be free from scratches or deformities.

Condition:- Items must be returned in the same condition as shipped. If products are returned in poor condition or have clearly been worn, a refund will not be provided.

Unboxing Video:- Mandatory for reporting damaged, incorrect, missing items, or sizing issues. For sizing issues, a video showing you wearing the item is required.

Non-returnable Items:- To maintain hygiene standards, we do not accept returns on certain product categories, including but not limited to accessories, Rings, Bracelet, & etc.. Brilite Jewellery may, at its discretion and without prior notice, change the products or categories to which this policy applies.

Standard Sizing:- All products come in one standard size, as specified on our website.

Reverse Pick-up Service:-

Prepaid Orders:- For prepaid orders, refunds will be processed to your original method of payment. Kindly allow 7 days for the return to be processed and the amount to be reflected in your bank account. Please note that shipping charges are non-refundable.

COD Orders:- For COD orders, a store credit equivalent to the amount paid will be provided within 1-2 working days from the day of return pickup, sent to your registered email address or contact number. Store credits are not refundable and can be redeemed on our store.

Cancellations:-

Order Cancellation:- Cancellations are possible only if the order has not been dispatched from our warehouse.

Contact Information:- For any issues or queries, you can get in touch with us through our customer support portal:

Instagram: Direct message us at @brilitejewellery

WhatsApp: Chat with us at +91 72658 10640

Email: Contact us at support@brilitejewellery.com

We are available Monday-Saturday between 10 AM to 7 PM. All pending queries will be resolved on priority the next day.

Thank you for shopping with Brilite Jewellery. We appreciate your business and are here to ensure your satisfaction with our products.