Frequently Asked Questions

1. What is imitation jewellery?

Imitation jewellery, also known as fashion or costume jewellery, is made from a variety of materials including metals, glass, and synthetic stones designed to mimic the appearance of more expensive jewellery such as gold, silver, and diamonds.

2. How do I care for my imitation jewellery?

To care for your imitation jewellery:

• Avoid contact with water, perfumes, and lotions.
• Store in a dry, cool place, preferably in a jewellery box or pouch.
• Clean with a soft, dry cloth after each use.

3. Is imitation jewellery safe to wear?

Yes, imitation jewellery is safe to wear. However, if you have sensitive skin, look for pieces labeled hypoallergenic to avoid any potential irritation.

4. How long does imitation jewellery last?

The longevity of imitation jewellery depends on how well it is cared for. With proper care, it can last several years without losing its shine or appearance.

5. Can imitation jewellery tarnish?

Yes, imitation jewellery can tarnish over time, especially if exposed to moisture, chemicals, or improper storage conditions. Regular cleaning and proper storage can help maintain its appearance.

6. How can I tell if a piece of jewellery is imitation?

Imitation jewellery often uses materials like glass or synthetic stones rather than precious metals and gemstones. The weight and price are usually good indicators; imitation pieces are generally lighter and more affordable.

7. Do you offer a warranty or guarantee on your jewellery?

Yes, we offer a 30-day satisfaction guarantee on all our jewellery. If you are not completely satisfied with your purchase, you can return it within 30 days for a full refund or exchange.

8. Can I return or exchange my purchase?

Absolutely! We offer hassle-free returns and exchanges within 30 days of purchase. Items must be in their original condition and packaging.

9. How can I place an order?

You can place an order directly on our website by selecting your desired items and proceeding to checkout. We accept various payment methods for your convenience.

10. Do you ship internationally?

Yes, we offer international shipping. Shipping fees and delivery times may vary depending on your location. Check our shipping policy for more details.

11. How do I track my order?

After your order is shipped, you will receive a tracking number via email. You can use this number on our website to track the status of your delivery.

12. What should I do if my jewellery arrives damaged?

If your jewellery arrives damaged, please contact our customer service immediately with your order number and photos of the damage. We will arrange a replacement or refund as soon as possible.